I HOPE THIS MESSAGE FINDS YOU ALL WELL. WE ARE OPENING GRADUALLY IN ORDER TO KEEP EVERYONE SAFE. WE ARE CONTINUING TO PROVIDE TELEPHONE TRIAGE, INCLUDING ADVICE, PRESCRIPTIONS AND/OR URGENT CARE WHERE NECESSARY.
WE ARE STILL AVOIDING CARRYING OUT TREATMENTS WHICH CREATE A SPRAY. THESE SPRAYS OR AEROSOLS CAN CARRY AND SPREAD THE VIRUS. THEREFORE, WE ARE NOT YET USING DRILLS OR ELECTRONIC SCALERS AS FILLINGS AND ELECTRONIC CLEANING WOULD BE HIGH-RISK PROCEDURES. REMOVING THE PLAQUE AND TARTAR WITH HANDSCALERS WILL BE THE NORM WHILE THE COVID RISK LEVELS ARE HIGH, SO THAT WE CAN ENSURE THAT WE KEEP YOU SAFE.
WE ARE STILL CANCELLING MOST APPOINTMENTS. CURRENTLY WE NEED TO PRIORITISE PATIENTS WITH URGENT CARE. WE CAN GRADUALLY MOVE TO OTHER ESSENTIAL CARE. TO ENABLE US TO DO THIS WE NEED TO FREE UP THE APPOINTMENT BOOKS. PLEASE BEAR WITH US, IF YOU HAVE HAD YOUR APPOINTMENT CANCELLED, WE WILL BE IN TOUCH AS SOON AS WE CAN TO GET YOU BOOKED IN AND SEEN AGAIN.
WHAT CLASSES AS URGENT CARE?
EMERGENCY OR URGENT CARE INCLUDE THE FOLLOWING:
SEVERE CONTINUOUS BLEEDING
WE ARE MAINTAINING TELEPHONE CONSULTATIONS TO ENABLE US TO ASSESS MORE PATIENTS, MORE QUICKLY, IN THE SAFEST POSSIBLE WAY.
WE ARE WORKING THROUGH OUR LISTS OF PATIENTS WITH URGENT NEEDS AND PRIORITISING THE ONES WHO WERE IN THE MIDDLE OF TREATMENT OR HAD PROBLEMS WHILE WE WERE CLOSED. PLEASE REST ASSURED THAT WE ARE WORKING HARD TO CLEAR THE BACKLOG AND WILL BE ABLE TO OFFER YOU A ROUTINE APPOINTMENT BEFORE TOO LONG.
IF YOU ARE NOT SURE IF YOU NEED IS URGENT OR ESSENTIAL THEN PLEASE DO CONTACT OUR RECEPTION TEAM TO DISCUSS – OUR DENTISTS ARE AVAILABLE TO CARRY OUT A TELEPHONE CONSULTATION IF NECESSARY – WE WILL BE GLAD TO HELP.
WE LOOK FORWARD TO SEEING YOU HERE AGAIN AS SOON AS POSSIBLE.
LOVE AND BEST WISHES,
RESHMA SHAH, REBECCA WALLIS, LAURA, HELEN AND NICOLA XXX
NEW PATIENT JOURNEY
BEFORE YOUR APPOINTMENT
We will send key information by text including your appointment time/date and what to do when you arrive. To ensure your comfort and safety, we will call you the day before your appointment to do a Covid assessment, update your medical history and answer any questions you have about your visit to us.
ON THE DAY OF YOUR APPOINTMENT
Before you depart for the practice, we ask that you have already visited the lavatory, have ensured that you are hydrated and already brushed your teeth. It is important that you bring minimal belongings to the practice so please ensure you only bring necessary items with you.
When you arrive, the doors will be locked, so please call to let our team know you have arrived and either stay in your car or outside of the practice (whilst maintaining good social distancing protocol) if you have arrived on foot. To minimise risk, please ensure you attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable. We are encouraging card payments only so where possible, please do not arrive with cash.
ENTERING THE PRACTICE
When it is time for your appointment, one of our team will escort you into the practice. Before entering the practice, one of our trained colleagues will take your temperature to ensure you do not have a fever and invite you in if your temperature is at a safe value. Unfortunately, if you are above this, we will have to rearrange your appointment for the safety of all those in practice.
Once you have been invited into the practice, you will be asked to sanitise your hands. Our practice colleagues will be behind masks & protective face visors for the safety of everyone. No other patients will be waiting in the reception area and you will be guided to the appropriate treatment room.
Before you enter the treatment room, you will need to leave any loose belongings like your coat or bag in the designated chair provided. Upon entering the treatment room, our teams will be wearing extra Personal Protective Equipment (PPE) as in order to provide you with the right care and service, they cannot adhere to social distancing recommendations. This may mean that it is more difficult to see our colleagues and clinicians’ faces, but please be reassured that they will be the usually friendly team. Naturally we are also ensuring that each treatment room is carefully cleaned and disinfected after each patient.
Currently we are providing examinations, scaling (gum cleaning) by hand, temporary fillings and simple extractions. We will add procedures as they become safe to provide.
AFTER THE APPOINTMENT
When your treatment is complete, you will collect your belongings from the chair outside the treatment room door. We will require payment ideally by card, using our freshly disinfected card machines.
Before you leave the practice, you will be given hand sanitiser one last time, before we say goodbye. If you have any lengthy questions after the appointment, we will be able to call you to discuss this further as our aim is to minimise your time in the practice, for your own safety.
WELCOMING YOU BACK SAFELY
We hope that the above reassures you when visiting us that every step has been taken to ensure the safety of you, our colleagues and clinicians. This is our priority as we begin reopening our doors and return to providing you with the same standard of dental care that you have been used to.
If you have any questions at all regarding our new practice experience, please do not hesitate to contact us.
ABBEYDALE DENTAL CARE CENTRE
The main focus of our practice is preventive dentistry; we look at your diet, lifestyle and oral hygiene to prevent problems arising and maintain a lovely, healthy mouth. If there are problems, we are experienced at dealing with them from gum disease and jaw joint pain through to cosmetic work. Bad breath, headaches and a lack of confidence in your smile are all treatable.
We offer NHS care as well as private care and have an easy payment scheme in place for you to become a private patient. This offers great value and you will receive the benefits of longer appointments with your dentist, free emergency appointments and a worldwide and UK dental insurance policy as well as discounted treatments.
Coming to the dentist is often an anxious experience but we work very hard to make the atmosphere at Abbeydale Dental Care friendly, calm and relaxed with a bit of fun and laughter thrown in! We are gentle in our approach and take time with you. Gone will be the days you dreaded going to the dentist.
Dr. Reshma Shah
BDS University of Sheffield 1998-2003
Dr. Rebecca Wallis
BDS University of Sheffield 2006-2011
Nicola, Dr. Shah, Laura, Dr. Wallis & Helen in above photograph.
APPROACH TO YOUR OVERALL HEALTH
We are interested in your general medical health as well as oral health and are passionate about bringing all of this together, giving advice or referring as appropriate. Diet and nutrition, medications, lifestyle, exercise habits, mindfulness and yoga are just some of the things we can discuss with you. Particularly in the private, longer appointments, we spend time getting to know you, which gives us a clearer picture. We can then help you be the happiest, healthiest version of you.
So come and see for yourself how we are different from other practices. We would love to meet you and begin our journey together into health and a long, happy relationship.
Mon: 9am - 5pm
Tue: 9am - 5pm
Wed: 9am - 5pm
Thurs: 9am - 5pm
Fri: 9am - 5pm
COME & SEE FOR YOURSELF
We are a small, friendly practice with many longstanding patients. Our speciality is getting to know our patients so that we can make every visit a pleasant one.